MyPC FAQs
Here you can find answers to the most frequently asked questions.
MyPC Cloud
Is a client required to use MyPC Cloud?
Yes if using computers for reservation, if using rooms or desk you can optionally use a display to show availability or check in.
Do you have scheduled maintenance periods?
Routine maintenance for the MyPC (Cloud) server will be performed as needed, typically on Mondays from 7 AM to 10 AM GMT. This may include software updates, security patches, and performance optimisations. Please be advised that temporary downtime may occur during these periods.
Can I offer bookings for a group of users on certain resources?
Yes our booking rules feature offers a flexible and granular approach to allowing or restricting access to rooms, computers or desks.
What authentication is support?
We currently support MyPC Cloud local users, Entra ID and Library management system* please contact us for more information on supported library management systems.
Do I need a dedicated computer to book?
No MyPC Cloud booking, and administration is web-based.
Can I book from a mobile device?
Yes MyPC Cloud adopts a mobile first approach to its web pages. There is a progressive web app that can be used on Android and iOS devices.
Do you offer queuing in MyPC Cloud?
Queuing is available for computers in MyPC Cloud.
Can I force users to check-in to their rooms or desk?
Yes if you enable the option to require Check-in for rooms and desks then you will need to use a display or guide users to check via a web browser.
What booking types do you support?
When using Computers we support immediate, advance, book with staff and queuing. When using rooms or desks we support advance booking either by the user or staff.
What happens if I am late for my reservation?
When using Computers a No Show time is set which is the grace period to login to your booking before it is cancelled. When using Rooms or Desks if you use the Check In option then a No show time is configured like the computers to clear the booking.
How is my data protected?
MyPC Cloud uses encrypted communication channels to protect your data.
MyPC Classic
Can the MyPC web interface be customised?
The interface can be modified. The areas that can be customised are the logo and colours on the booking grid.
Does MyPC support any other languages besides English?
Yes, MyPC is a multilingual product and supports French, Spanish and German. If you require support for another language please contact us to discuss your requirements.
Can I send messages to users whilst they are using a MyPC controlled machine?
Yes messages can be sent via the MyPC web interface. These can be predefined messages or free text. MyPC can also remove the ability for administration staff to send free text.
Some of our sites have different opening times? How does MyPC handle this?
With MyPC you can apply different opening and closing time per site or location.
Do I need any separate software to run the reports?
No, MyPC administration and reports creation/viewing is all web-based. MyPC has preconfigured reports which can be simply run from the web interface and exported into various formats.
Can MyPC offer queuing where users join a queue and then wait for the next available PC?
Yes MyPC supports queuing.
Can users book themselves onto MyPC controlled PCs?
MyPC booking interface is web based and users can simply make the booking for themselves. MyPC includes policies to restrict the amount of time and how many times users can book PC by day or week.
Can staff block book computers?
MyPC allows for the block booking of PCs and the ability to make booking recurring if required.
Can I ban users in MyPC?
MyPC allows administration staff to ban users from accessing MyPC controlled PCs in particular locations or across all locations. Giving this power to MyPC administration staff lessens the need to call IT technical support to disable a user's access to the network.
Can MyPC bookings be made via Smartphone’s and tablets?
MyPC provides support for booking via compact browser by the introduction of a simple booking interface.
What end-user authentication does MyPC support?
MyPC supports end-user authentication against your network directory such as Active Directory, EntraID, LDAP or Library Management system. If your directory is not listed please contact us to discuss your needs.
Does MyPC support Virtual desktop environments?
MyPC supports virtualised desktop environments running Windows 10 authenticating against Active Directory and Public Library management systems. Please contact us to discuss your requirements.
Can MyPC show availability of MyPC controlled PCs?
MyPC introduces the availability monitor which shows the available number of MyPC controlled PCs per site/location. We also include a Resource State API which allows the creation of your own availability screens.